Adobe Community: Message List - Solution 2: Update Creative Cloud desktop app to its latest version

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Learn what to do when you are no longer able to open Creative Cloud apps and they crash when you try to open them. When you launch some Creative Cloud apps, the application window is briefly displayed, and then the application exits without an error message. This usually occurs when an update is pending for your Creative Cloud app or for the Creative Cloud desktop app. Try the following solutions in the given order. Go to the next solution only if a preceding one doesn't fix the issue.

Sign out of your Creative Cloud account, and then sign back in. This resets the account information, which allows the Creative Cloud app to launch. Open the Creative Cloud desktop app. Select the icon in your Windows taskbar or the macOS menu bar. Already using the latest version of the Creative Cloud desktop app? Go directly to the next solution. In the Creative Cloud desktop app, go to the Apps tab, and then select Updates.

Select Update. For example, if Photoshop is crashing and you have already updated it, try updating other Creative Cloud apps that you use such as InDesign and Premiere Pro. Sometimes, there could be other issues that prevent Creative Cloud apps from launching. If you still can't open your Creative Cloud app, try the additional steps below for your specific app.

Acrobat DC Windows. Adobe Animate. Adobe Bridge. Adobe Dimension. Adobe Dreamweaver. Adobe Fresco Windows. Adobe XD Windows Creative Cloud desktop app. Lightroom Classic Windows. Premiere Pro. Legal Notices Online Privacy Policy. Buy now. Fix crash issues for Creative Cloud apps Search. Why do my Creative Cloud apps crash when I try opening them?

How to fix the issue. Solution 1: Sign out and sign back in. Select the Account icon in the upper right, and then select Sign out.

Once you are signed out, sign in to the Creative Cloud desktop app. Try opening your Creative Cloud app. Solution 2: Update Creative Cloud desktop app to its latest version. In the Updates screen, select Check for updates. Once updated, try opening your Creative Cloud app again. Solution 3: Check if an update is available for your Creative Cloud app. Select Update for the Creative Cloud app that crashed.

Solution 4: Update other Adobe apps you're using. If you are also using some other Creative Cloud apps, update them. Select Update for other Creative Cloud apps that you are using. Once updated, try opening the Creative Cloud app where you were facing issues.

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